CUSTOMER SERVICE

If you encounter poor customer service, billing problems or any other issue which needs our attention, please write an email to Hetal at hetal@pateloffice.com. Kindly include following information for us to help you:

  • Full Name

  • DOB

  • Your contact details including your number and email address.

  • Your comments/concerns/complaints

At Academy Allergy Asthma and Sinus Center, we are committed to excellent customer service. Dr. Patel has been treating patients for more than 3 decades and most patients praise him. A mother of child also hailed him as an 'angel'. Often, we comes across certain scenarios where we try best to help the patient however we are bound to do place patient's health in first priority. 

Following are a few scenarios where in patient disagree with us and our suggestions on how we can resolve them:

1. Patient demanding for prescription refill for a year without being seen by doctor.

Medical conditions require follow-ups. Some doctors do fewer follow-ups. We believe in follow-ups to make the correct diagnosis, revise treatment, and to make sure that your health condition is being monitored properly. Different doctors practice with different styles. If other doctors, prescribe your medication without seeing you, you can save money by following with them. We take our job seriously, before we order a prescription refill, we want to see, access, and then provide treatment. 

ABOUT DR. PATEL

Diplomate, American Board of Allergy and Immunology with fellowship at National Jewish Health, Denver

CONTACT US

540 E. Abriendo Ave., Suite D,

Pueblo, Colorado 81004

Phone: 719-542-7222

Fax: 719-937-5082

Email: help@pateloffice.com

  • Facebook
  • Instagram